Shipping & Handling
SHIPPING & HANDLING
Orders typically take up to 3-6 business days to be processed. Orders placed on Friday - Sunday will be processed starting the next business day. Orders ship via UPS/USPS GROUND, which can take 5-7 days to arrive (after processing) depending on the postal service in your area.
Please note, DESIRE x VINTAGE BOUTIQUE is not responsible for any delays caused by UPS/USPS or the other shipping carriers we work with, especially during high volume HOLIDAY SEASONS ( Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day. )
Furthermore, items purchased with estimated shipping dates/pre-orders, are subject to varying shipping times per the item description and Pre-Order Policy.
We do not ship Saturdays, Sundays, or National US holidays.
Any orders placed on these days, or AFTER cut-off on the day before, will be PROCESSED the following business day. Please allow a few more days for delivery during this high volume season to avoid disappointment.
Please reach out to our team through the "Contact Us" page if you have any questions or concerns on your order. We will continue to ensure your DESIRE x VINTAGE BOUTIQUE order gets to you as soon as possible, however, we do appreciate your patience!
TRACKING MY ORDER
Standard shipping on domestic items is 7-12 business days from the order date. This includes our 3-6 business days for processing plus 2-3 business days for delivery. DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS.
All orders IN STOCK leave our facility in 3-5 business days (this is determined by volume of orders) Once your order is shipped out it, you will receive a tracking number via E-mail automatically.
To track your order please use tracking number emailed to you once your order has been shipped. If your tracking number does not work visit the shipping site manually and input your tracking number. Please reach out to our team through the "Contact Us" page if you have any questions or concerns on your order after tracking number has been received.
MISSING YOUR ORDER?
1. File Claim with UPS or USPS
2. File police report
3. Wait for UPS or USPS investigation results.
DESIRE x VINTAGE BOUTIQUE IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
CUSTOMER(S) ASSUMES ALL RESPONSIBILITY ONCE A CONFIRMATION NUMBER IS ISSUED.
PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES.
SHIPPING ADDRESSES CANNOT BE UPDATED ONCE TRACKING HAS BEEN ASSIGNED.
CUSTOMER PAYS FOR SHIPPING IF ITEM NEEDS TO BE SENT BACK FOR ANY REASON.
RETURN TO SENDER
If this occurs, when it arrives we will reach out to have you reconfirm the address to get it back out to you.
We would be able to accommodate resending the order back to customers but unfortunately customers will have to cover the re-shipping charges of $15.
ORDERS SENT BACK AS "UNCLAIMED", "UNABLE TO FORWARD" OR AS "RETURN TO SENDER" ARE SUBJECT TO A $15 RE-SHIPPING FEE.
You will receive a PayPal invoice for: RE SHIPPING. Once it is paid and a new address is received, we will reship the item.